SA Commercial telesales voice training for Capitech Bank's Call Centre Staff

The Helen O'Grady Drama Academy runs very reasonable voice training classes for businesses to develop articulate, clear speech on the telephone. SA Commercial which runs one of Captec Bank's call centres has just completed an extensive training with the telesales staff to develop their articulation and speaking ability on the phone.

The progression was immense and it was evident after this training that this call centre's staff will exhibit a high calibre of communication on the telephone.

SA Commercial outsourced their voice training to the Helen O'Grady Drama Academy because they realised that we are in the business of developing good voice.

The Helen O'Grady Drama Academy's Call Centre course covers the following:

Posture
Relaxation
Breathing
Articulation
Projection and Volume control
Jaw
Pause
Pitch
Pace
Expression
Emphasis of words
Improvisation

The aim of the course was to train the telesales staff on how to use your voice to the maximum in order to gain a high level of sales response and customer satisfaction.

For more information about our courses for corporations which also include fun, team building activities, speech training for executives and politicians, contact us on 021 6747478 or head to our website www.dramaafrica.com