Most recently the Helen O'Grady Drama Academy has been helping businesses to effectively train their receptionists and office staff to answer the telephone effectively and deal with customers in a positive warm, environment. One of the biggest bugbears to developing more sales in a business is customer relations. In Cape Town, the telephone service to companies can sometimes be obysmal. Have you every telephoned a company and all you get is 'Hello' - no name of the company or of the person answering. And receptionists who have no idea what the company is about! What is more, some companies don't even have an answer message or answer machine! How many potential customers are they losing when they are away from the office. Businesses can improve productivety by getting their first line of communication right from the start and the Helen O'Grady Drama Academy can train staff how to do this.
Comments
Post a Comment